What You Bring to the Role. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. 0000124950 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Find and engage customers across all channels to accelerate growth. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. And, one that helps you predict what will happen in the future. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Regardless of the products . 0000007838 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Forward-thinking companies view customer experience transformation as an investment in the future of their business. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. Privacy Policy. services that improve customer satisfaction h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. This site uses cookies and by using the site, you are consenting to this. "I am thrilled to welcome Shelly to the TTEC family. AI and automation trends, High-tech goes all-in 0000116240 00000 n Reduce cost and improve CX with recommendations from your front-line employees. It operates through two segments: TTEC Digital and TTEC Engage. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000009833 00000 n This site uses cookies and by using the site, you are consenting to this. 0000125548 00000 n Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. When you have a great customer experience you know it. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000026716 00000 n 0000012659 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000028000 00000 n 0000163153 00000 n 0000008011 00000 n The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. To learn more visit us athttps://www.ttec.com. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. 0000006467 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. 0000006957 00000 n 0000004257 00000 n strategies for right now, Building for CX: End-to-end possibilities, Top customer service Yes, it is possible. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000042702 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Humanify(R) @Home. Design your CX to eliminate pain points and reduce churn. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. optimize CX. Customer experiences, from marketing to sales and service, are now reflections of the brand. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000009072 00000 n Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. What you'll be doing: We make it a point to make sure all our employees feel valued and . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . 0000005364 00000 n We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000041483 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. 0000028129 00000 n The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 0000006176 00000 n Contact . READ THE CASE STUDY. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Omnichannel technology that delivers personal CX at scale. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. from 8 AM - 9 PM ET. 0000121239 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 6 Reasons to consider nearshoring now GET THE GUIDE. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. specific challenges. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream We make it a point to make sure all our employees feel valued and . Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . 0000119471 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Outsourced customer experience and technology TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. 0000021388 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more TTEC is proud to be an equal opportunity employer. We combine leading technology partnerships We help you design, build, operate, and. 0000044527 00000 n 0000194413 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Get the agile tools to transform your total experienceone stage at a time. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. 0000038100 00000 n 0000004769 00000 n Consumers choose where, when and how they interact with you. 0000008880 00000 n About Us. Omnichannel, CRM, Automation, AI, we have them all. Reduce cost and improve CX with recommendations from your front-line employees. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream When it comes to your customers, only the best technology will do. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We make it a point to make sure all our employees feel valued and . 0000032457 00000 n from 8 AM - 9 PM ET. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Your industry has its own set of challenges. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 0000005417 00000 n Privacy Policy. And, when that experience makes customers and employees happy, its an investment that sustains itself. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000014537 00000 n Make them. 0000016806 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000007921 00000 n 0000156137 00000 n 0000025542 00000 n journeys, 5 digital transformation That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000009179 00000 n Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. This site uses cookies and by using the site, you are consenting to this. Operating Income was $48.7 Million or 7.4 Percent of Revenue. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Experience our comprehensive technology ecosystem. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. leica r cine mod for sale,