order and you'll shortly receive an email with an order number you can use to By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Price subject to survey and location. Set up and alter your Direct Debits. Representative Office. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Work faster, smarter, safer, and stay connected with your world. Faults and Orders dashboard. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Running cloud-based applications. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Monday - Friday. Location. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. This will involve a complete review of your complaint to make sure nothing has been missed. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your We're one of the world's leading communications services companies. We're sorry but you need to use a different order tracker for that reference. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Otherwise, please make sure you've got a business reference and try again. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Monday-Friday08:30 - 17:00Free from UK landlines. Maybe there's a problem with your order. Contact BT Business. Our insights and events hub is your go-to destination for help and advice on the future of your business. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. By continuing to browse, you accept the use of cookies. You need your order reference number. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. again. Sometimes we can identify and fix a fault at the same time. You need your billing account number. Every single time. Its quick, easy and available 24/7. Unfortunately, BT's phone system is not well designed. If an engineer needs to fix the fault, you can choose the best time for them to visit. Adjust your speeds to align with your needs: it's internet that grows with you. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? More information and review your options. This means finding the right BT phone number can be more difficult than you first thought. Small and medium businesses Got up to 250 employees? Get help for all your BT Business products and services. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Achieve a smarter digital future with our technology and business solutions for public sector providers. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Mobile costs may vary. Connect your people and places with smart solutions tailored to your business. Log in to report a fault and youll go straight to the correct place to fix problems. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. That means there are no busy periods or dips in data service to worry about. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Click on the button below to track the parent order. Visit our online customer service help and support areas From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Try contacting support if you still can't The quickest and easiest way to contact us. Subject to credit check, business registration and a 5-year minimum term. WhatsApp us, The quickest and easiest way to contact us. Whether you run a small or larger business, we have a BTnet solution for you. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Starts with two letters followed by six or seven alphanumeric. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. So you get the same service, and it could save you time too. How to Contact BT Openreach? If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. We're here to keep your teams connected as the trusted partner of businesses around the globe. Compare leased line pricing and find the best fit for your business. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Has hybrid work affected my offices bandwidth needs. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Well offer the fastest fix with the first available visit youre in control to change it. Simply follow the instructions and you might not need to call BT Broadband. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. If you need help quickly, use the other contact options. the new account(s) in My Permissions.Go to My permissions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Fibre business broadband only 25.95/month. Sorry, something went wrong. Starts with 5 or 6 numbers, followed by 6 numbers. Terms and Conditions apply. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Get answers to all your questions here. track your order here. Search The Phone Book from BT to find contact details of businesses across the UK. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Contact BT for help and support with your BT broadband, TV, home phone or mobile. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. We aim to respond to your email within 48 hours - excluding weekends. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Message. Weve even listed the BT opening hours so you dont make a phone call for nothing. Fix Problems and faults Contact Chat, phone, or email Contact us about. These cookies allowed us to study how users navigate on the website. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. That means you get fast, reliable speeds. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Be confident about transforming your business. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Related Types of Business | Related Locations. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Want to write to us? New BTnet EAD customers only. You can do lots of things without picking up the phone. Safety starts with understanding how developers collect and share your data. If you're on your computer, you can download WhatsApp for Desktop. Phone line not working properly? If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Here's how we'll help put things right. Sounds good doesnt it? The developer provided this information and may update it over time. Starts with VOL followed by three and eleven numbers, Oops. When you have a broadband connection, you share your bandwidth with others. Help and support; Contact BT; Back. Download it now and use your device to be totally on top of things: View, pay, and download your bills. one. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? If you have a complaint about BT, there are several ways in which you can make a BT complaint. A BTnet Leased Line not quite right for you? Download our Service Level Agreement to find out more. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Our activities added 24bn to the UK economy. Discover solutions that are built for your business, whatever you do. That means you get fast, reliable speeds. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Weve got your order request and will be in touch soon to complete your order. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. WhatsApp us, The quickest and easiest way to contact us. If you need to write to us, please check the back of your bill for the right address to use. Necessary to provide basic functions of the website such as page navigation. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Rest assured that your call is really important . This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT Business App Save time, manage your account, and check your services at your fingertips Change your UK billing address. Search The Phone Book from BT to find contact details of businesses across the UK. The BT phone number and IVR options are available in the table below. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. 08:00 - 18:00. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? It was ten times as fast for half the price. 0 to 5 employees,250+ employees,6 to 249 employees. In order to view the dashboard you will need to add A business leased line, on the other hand, is a dedicated line just for you. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Create an account Are you an EE Mobile customer? Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Dont miss our hassle-free ways to help yourself. Using Wi-Fi that doesnt drop. BT business solutions Work faster, smarter, safer, and stay connected with your world. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. We can only deal with BT Business accounts. Every single time. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Mobile costs may vary. We only collect anonymous data. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. BTnet Express From 50Mbps Ideal for smaller businesses More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Its consistent, reliable connectivity for your business. If it's for your home account visit BT for the home. There are lots of quick and easy options to manage your . Broadband & internet BTnet Our SME solutions are for you. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. When you run the tests online, well ask you simple questions, and let you know how well put things right. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Website. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Offer ends 5 March 2023. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Raise a general billing enquiry. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Well need your site address and postcode, and an overview of what youll be using your connection for. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Got up to 250 employees? Discover SME solutions A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. When you have team members working from different locations, a connection you can rely on is more important than ever. If you're on your computer, you can download WhatsApp for Desktop. a fault or order with your fault or order references. If you add all your accounts If you have a fault, you can find out whether it also impacts others by checking the service status in your area. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it.