Earlier we spoke about how a business' return policy is essential for allowing customers to shop in confidence. Over 10 years of experience in foreign tradeHelped 2k+ customers improve their dropshipping business. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. Or, go online and check out your competitors policies to understand the points to include. Most online buyers are likely to complete an order from stores that offer free shipping. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. Step 4: Review and Save Your Policies. So, always ask if thats a possibility. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. What if there are multiple items to be returned? Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. How to Give Refunds If Youre Using WooCommerce? All these steps can be done with a few clicks. Other pages in this list include an About page, Contact page, and the Privacy Policy page. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. Whatever you choose, ensure you synchronize with your suppliers return policy. However, with a dropshipping tool like DSers, you can find millions of products to dropship, including products from AliExpress. What Are the Most Common Causes of a Return and Refund Request? So, if you dropship with Shopify, please draft and set up your return and refund policy page. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. eMart dropshipping WordPress theme. Here are the three ways returns work with dropshipping stores: Shopify itself is only the online store builder or eCommerce platform that you use to host your store. What is Dropshipping? This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Shipping Policy: An Ecommerce Guide [+ Template] Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. Most people think of a shipping policy as legal protection, but we actually view it as a sales tool. Never skip adding these default pages to your dropshipping store. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. Drop Shipping Agreement Template - All Business Templates Why Do You Need to Have a Dropshipping Return Policy Set Up? Remember that, ideally, you want customer loyalty and repeat sales. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. The online stores business name is the one that will appear on the invoice, not the suppliers. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. AliExpress Dropshipping: 101 Guide On How To Source From AliExpress Save my name, email, and website in this browser for the next time I comment. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. If your fulfillment center is based in the US, you might opt for a free domestic shipping option, and a paid international shipping option. From there, DSers does the rest. Always inform your customer of your reservations on shipping to various parts or regions. With this, you inform your customers about the conditions and stay on the safe side of the law. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. That would be wrong. Your success in dropshipping depends on reliable suppliers providing quality wholesale products at reasonable costs. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. Use the template at your own risk. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. However, when selling a commodity product, dont forget the importance of differentiation through positioning and how you polish the small detailsits usually worth your time to invest in better photos and product descriptions. 14 Years Old Domain\\$1,341 Domain Value\\Auto Order Fulfill\\301,000 USA searches"women boots" 301,000 USA searches - - Two words domain - - Estimated Value $1,341 - - Automatic Order Fulfill - - No Maintenance RequiredDropship Business :Order: Your customers place orders from your online store. In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. Expedited shipping (2-4 business days): $25. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. Add the prices for each and the duration expected to take for the orders to arrive. While creating the policy, address the issues that may face them and offer solutions. Dropshipping with AliExpress - Pros and cons Pros: Cons: How to start dropshipping with AliExpress 1. Or you (better for customer loyalty but could result in losses? So, your job doesnt end when you make a sale quite the opposite. What Dropshipping Products Have the Highest Return Rates? Its a great place for sourcing products if you want to sell stuff online. Adding products to your store may seem like an easier task than choosing products and suppliers. AliExpress makes it easy to find products to sell in your ecommerce store without having to worry about inventory or shipping. FREE Shopify Dropshipping Course . Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. It is ideal for: Managing a dropshipping store. Another reason customers might submit a refund request is the long shipping and delivery times. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. How to Create a Dropshipping Shipping Policy(Template, Tips Learn how to find high-margin products, add them into your store, and start sellingfast. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Funny Bed Life Store. My name is Patryk and I've been dropshipping for 2+ years now! The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. As such, they arent responsible for handling returns to your customers. Yes! But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! Dropshipping chrome extensions, Your email address will not be published. Instead, if you want to position your store for success, there are a few things you should consider: You can also download the Dsers Chrome plug-in to add products you see on AliExpress to your store. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! It comes with a 14-day free trial and then a $17/month payment plan. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. Unsure if youre capable of selling a certain product? Your best bet is to have a Covid-19 shipping policy in place. If you dont know where to start, start with the product categories AliExpress has and begin listing options based on what interests you the most or what youd feel the most confident selling. How does it work? For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. What are some of the best AliExpress dropshipping products? Modalyst makes it easier. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options Allow for some time so the customer can contact you if there were any issues with the product or with delivery. #: Delivery times for various shipping regions. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. And, theyre right! #: Shipping costs, rates, options, and durations. I. We use cookies to optimize our website and our service. Selling dropshipping products with high return rates can negatively affect any business. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. On the other hand, having more than one supplier is a great approach to take to make sure that you are never out of stock. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Most of the time, you cant do anything about it. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. Shipping Methods, Costs, and Delivery Times. Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. These are all major things to straighten out on your return policy page. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. Even if youre not dropshipping with AliExpress, but for example with a dropshipping agent, chances are that you wont beat the fast shipping times of Amazon. If a customer wants to request a return, how long do they have from the day of delivery? If youre selling low-cost dropshipping products, its often wiser to simply offer a refund or a replacement without asking for a product return. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Or, maybe give Spocket a try since its full of US and EU suppliers. When running an online business, a dropshipping shipping policy is essential. As soon as the item is returned to your supplier, they will refund you the money. Toy Theme Shipping Policy Template. Link back to the main post on this here for more clarification. This will help you get better prices and priority order processing. Hello (Their name if you know it) My name is (Full name) I am the owner of (Your website) an eCommerce store specializing in (Your products). With standard free shipping, customers can expect these orders to reach them in 5-7 working days. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. Doofinder Review. On checkout, you can leave a message for the seller. +Shipping: US $1.19. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is.