There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Give your rule a name and then select Save and turn on. You can see it on the listing if it qualifies. They say, Buyer beware but what about the sellers? The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. if (document.mmm_fo) document.write ("&mmm_fo=1"); eBay Will Not Back Your Return Policy - YouTube While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. if (document.context) document.write ("&context=" + escape(document.context)); It may only be used to recoup losses when an item is returned used or damaged. Answer (1 of 3): Sellers are not required to accept returns. For example, you may haveopted to automatically accept return requests. Since they refunded you right away, you aren't required to return the item. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. We'll then ask the buyer to post the item back to you within 10 business days. This dragged out the process, caused unnecessary stress and confusion. Solved: How to go about returning an item when a seller do - The If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I've tried sending messages, and all he says is "it doesn't work". Need to report a problem or not sure about the next steps? Select the percent you want to deduct from the refund amount. The seller is required to respond and provide a solution to the buyer's issue. If an item is being returned, the seller is responsible for return shipping. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Carefully check the returned item before issuing a refund. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Proof that the buyer collected the item Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. They also state that they cant guarantee the condition of the item being returned. document.write ("&loc=" + escape(window.location)); You'll also be responsible for covering return shipping costs. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Thank you very much for your help! If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Select the applicable selling categories. You don't accept returns in your policy and the buyer changed their mind about a purchase. As you may already know or will find out after watching this video that it simply doesnt matter. See our Partial refund guidelines for more details. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. You can also open your Returns dashboard and select View return details from beside the case. Help for buyers and sellers. Per the seller's return policy in the listing This can be useful when the buyer isn't completely satisfied with their purchase. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. if (!document.MAX_used) document.MAX_used = ','; This is at the seller's discretion. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). One of the foundations of the eBay experience is the level of trust between all members of the eBay community. It may only be used to recoup losses when an item is returned used or damaged. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. This isn't working for me. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? Press question mark to learn the rest of the keyboard shortcuts. The above applies whether or not a seller accepts returns. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. The return is treated as if the item didn't match the listing. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. So let me get this straight? document.write ("&loc=" + escape(window.location)); How to return an item on eBay if the seller is refusing to accept the var m3_r = Math.floor(Math.random()*99999999999); If a seller loses a chargeback they may be eligible for payment dispute seller protections. However, sellers cannot refuse REFUNDS. What is defined as damaged, faulty or how it is described can be completely different things to different people. I denied the request, now Im pretty much waiting for negative feedback :(. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. //]]>-->,