2 days ago I suddenly stopped being able to send emails and get the message below. This was a pain, but I went along with it or else I couldnt use email. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. It seems that I can only send messages to my iCloud account from the iMac. We shall never know, but fingers are firmly crossed that the service will return to normal. 'All of my contacts have it. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. It takes a while to get a reply from the Postmaster but they will respond. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. - We do not send parcels to PO BOX addresses. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 23-04-2021 This amount is subject to change until you make payment. 19-12-2022 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Those who leave have their email account terminated and closed 90 days later. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I spoke too soon. I consistently receive this warning: whenever I try. What can be done to fix this problem please? I know that I haven't received most of the emails sent from btinternet.com addresses at all. 15h31. We have received reports that emails to btinternet.comemail addresses are being blocked. It seems that my account SMTP setup was changed (without my input). . I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 3 users liked/thanked this post: Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 14h00, on 14-07-2019 23-04-2021 only. on Though any rejection on our side should be returned back to the sender as a bounce. This site contains user submitted content, comments and opinions and is for informational purposes https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 25-08-2021 This has made me want to look a bit further and so I found the Community. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. , updated 15h27, on Many have had the same address since they first went online many years ago. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 4) Send an email to your main contacts to let them know your new email address. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Thank you anyway. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Ive also tried not using advanced settings at all with exactly the same results as described above. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I can take the same message and copy it into gmail and send from there and it gets through with no problem. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Gmail and Outlook are two of the most popular. Its probably not directly relevant to your problem, but who knows with Apple!! Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 09-07-2019 I cannot send even the simplest of messages this morning. Have you had the chance to try the steps in the article below? Page 1 of 2 1 2 Last After 3 years, then-current everyday prices for all services apply. BT are blocking the complete domain which the sender is sending from. on Apple may provide or recommend responses as a possible solution based on the information 25-08-2021 Surely other services would similarly suffer. 13h18. I can take the same message and copy it into gmail and send from there and it gets through with no problem. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. If not, how do we get a moderator involved? This is NOT 'A solution'. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Go back to: Email help. 23-04-2021 I can receive emails. on 26-08-2021 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. There'll likely be four of these, two from BT servers and two from Plusnet servers. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 13-07-2019 What can we help with? 26-08-2021 Sending or receiving email. I've got a "failed delivery message". Policies vary between broadband providers. 23-04-2021 I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. It's good (???) Rachel Rickard Straus, Financial Mail On Sunday The accounts work on BT Webmail, both to receive and send. Will post any update that I get. To start the conversation again, simply Accounts that are inactive for six months . I changed "Authentication" to "Password" and clicked on "Save". @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Just goes straight to outbox, then tries to send . 14-07-2019 Thanks for the suggestion. We have received reports that emails to btinternet.com email addresses are being blocked. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on However, give yourself enough time to smoothly switch over and you may find it is worth your while. 21h18, I have got my email working again. The problem usually resolves its self in a day or two. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Doing so can save hundreds of pounds. Why cant my email address have BT.com in the display name? If you click on them we may earn a small commission. What does this mean? I have it in a notepad file as well if that makes it more readable. Email headers can be found by looking at the email item's properties. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. The article below can help if you do not have any other user account to test with. I can't afford the risk.'. Thank you for your follow up. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Don't forget online banking, streaming services and social media accounts. We repeated the test and the same thing happened. 20h31, on If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. By Delays in Emails being delivered can arise from a multitude of reasons. Have you had the chance to check if the issue persists on a different user account? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Might that apply in your case too? Why? 26-08-2021 Your post does not go to BT. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. on Emails from btinternet.com addresses not received. Log in issues. If everything works fine in webmail, you may need to check your program settings. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Looks like no ones replied in a while. on Thanks for your reply, Townman and thanks to Anne too. @stevebrass Thanks, but same result as before. You can usually find the option to redirect in the inbox settings of your old email account. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 14h17, on 26-08-2021 Something went wrong. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I then asked them to login to BT webmail and send me another email and that one came through straight away. Sadly not the same as my experience. 26-08-2021 Thanks for the super fast analysis and reply. 14-07-2019 3) Import all of your contacts from your old account to your new one. This amount is subject to change until you make payment. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Today all of our emails addresses would receive, but not send. In my view, the Postmaster group are doing it the wrong way round. Does anybody have any idea how I can resolve this, other than changing ISP. Hi As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Apple disclaims any and all liability for the acts, Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This is going to need looking at by their email support team. I have a group of 14 people set up under Outlook 365. Can I move my BT Email address to another account? 15h31. I've got a "failed delivery message". 14h56, on Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16h05. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I exited and restarted Mail and was then able to send emails again. For those that aren't arriving, things obviously get a little more involved. 16:52 EST 04 Mar 2023 We always endeavour to grade correctly and. 10-07-2019 Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful.