E03 - Change speed settings or gear. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. The motor would sometimes "sputter" (not engage) when you push down the throttle. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. No. Its possible that you got a defective battery. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. You feel the scooter lose power and your inertia throws you forward. 0000007190 00000 n Choose from Same Day Delivery, Drive Up or Order Pickup. When the battery is fully charged it will change from red to green. Powered up the scooter. I err on the conservative side, and would rather "under charge". It's a 36V 6 Ah battery that offers higher performance. Home. If the battery is fully charged, then the issue is likely with the motherboard or wiring. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. (If you see an issue, please stop and consult a technician before proceeding.). But when I press the throttle, nothing happens. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Contact: kevin@ocproscooters.com or text: 714-420-1311. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. On that same hill last week I got about 16 top speed. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. I have had it for over a month now and have had zero problems with it. I try and ride economical to maximize range and durability. The BBB's grade of "F" still . Happy to help! If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Has seemingly chose to simply respond but not take action (i.e. :~f 12`L,@" 2) You are using an outlet with a higher voltage than what is recommended for fast charging. 0000256654 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . 0000002170 00000 n How to restore default settings on GOTRAX GXL V2. Turn the key or power switch on and engage the throttle all of the way. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Learn more about your GOTRAX from full overviews and specs to troubleshooting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So in short. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. I have given up on this company doing the right thing. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. . I am on the hook to pay for shipping to send back their poorly made products. Circuit breakers are usually on the outside of the scooter. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. You can recalibrate your Gotrax hoverboard by following the instructions above. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. GOTRAX. There are many possible reasons why your Gotrax hoverboard is not balancing. All rights reserved. Problem is from inside the tire assembly. 110 0 obj <> endobj xref E10, E11, E12 - Contact GOTRAX Customer Support. Please Note, some electric scooters share error codes. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Make sure that these are not punctured if they are air-filled. Visit the Gotrax . Of course, you could also have an issue with your battery. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Back wheel brake mis-aligned. There is no doubt that hoverboards are a popular and fun way to get around. Store the screws and hook in a safe location for later use. If you have done these things, but are still having trouble, please contact customer service. Not much help really. Watch out world! Gotrax has also added a longer battery life. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Of course, you could also have an issue with your battery. Back fender completely broken off, bottom screw plate snapped. 0000001330 00000 n My GoTrax (about 5 months old) started acting weird today. Now i have error code 30! Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Pressing on button does not illuminate the display nor does the throttle have power. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. GOTRAX - F5 Electric Bike. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 0000002509 00000 n Fix Water Leaking From Air Conditioner. Motor stutters with rapid jerking and wont go.. possible motor failure. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. 0000000016 00000 n All night charging leads to 15 minutes of riding. Brand new battery not holding charge. In this video we take a look inside a GoTrax G2 Scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Scooter is in the dumpster. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Fix stuck GOTRAX GXL V2. In all cases the company has been slow to respond. Expect More. Make sure the petals are level with each other and on a flat surface. Returned the v2 and are now trying a m360 instead /crosses fingers. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. If your Gotrax hoverboard will not turn back on you are experiencing an issue. It goes fast and I can go up big hills . Did you find it helpful? Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. 0000047449 00000 n The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . For further repair and troubleshooting help please visit our repair help area. If it's not been used for a while, it might need charging. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. I kicked off the odometer began registering speed. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! There are many possible reasons why your Gotrax hoverboard is not balancing. 51 4.7 out of 5 Stars. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Codes often have simple solutions and we are here to assist. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. If you experience problems with any of these models of e-bike file a claim below. I continue to struggle with GOTRAX's customer support team. The key is to build your own vehicle with its own motor coil wire. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Has been extremely slow to respond with replacement parts. Find low everyday prices and buy online for delivery or in-store pick-up. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Can't get the scooter to start. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Include an image for extra impact. After fully charging, I prepared for the first ride with the new parts. For example, only standing with one foot on your hoverboard can cause some models to beep. If your charger does not turn green when you plug it in, your problem may lie in your charger. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Thank you GoTRAX for fixing my 7 year olds birthday gift! We appreciate you customer service and willingness to do the right thing! You may need a replacement battery if your current one is faulty or has sustained physical damage. We show a quick view. Odometer not working. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Save my name, email, and website in this browser for the next time I comment. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. I have updated my review from 1 star to 3, and will update again . bay_blade2000 3 yr. ago That's not what I am saying at all. Codes often have simple solutions and we are here to assist. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Please Note, some electric scooters share error codes. Weight: 17 pounds. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. I absolutely love this scooter. Bolts provided are rusted - poor quality control. This is the best method to factory reset GOTRAX GXL V2. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Hold down the power button for 10 seconds. All electric scooter have a fuse or a circuit breaker. Grab the new battery pack and ensure that your are installing the battery pack correctly. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. {k-m3gKjx Missing tire extension - poor quality control. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. These are as follows. Entice customers to sign up for your mailing list with discounts or exclusive offers. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Also if there is a critical mass here, we may be able to have the company fix their problems. I requested a refund. Listen or look back to see if the rear wheel is slowly spinning. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Test The Battery Pack On A Scooter That Runs. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Of course, with any new or growing technology there are often hiccups along the way. 21E, 22E, 25E, and 30E - Replace console to fix error code. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. In this video we take a look inside a GoTrax G2 Scooter. What did the brake pad rubbing sound like? How do you check the odometer on the GXL V2? If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Need help troubleshooting a scooter issue? But some parents may balk at spending more than $100 on an electric scooter. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) All I've done is adjust the brake pads to prevent rubbing. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I've had it for a full month now but never knew how to. This was fixed with the company sending a replacement tire. A fully charged battery will have between 36 and 42 volts. 0000003486 00000 n Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Has refused refunds. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Mine out of the box has this metal grinding sound coming from the back. Range: 4 miles (est) Max. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. I've emailed support but I'm waiting. Please contact our customer service team if you are experiencing problems or need more detailed information. Once you ensure the position is correct, gently slide the pack into the tiller. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. These codes will pop up over your console's display when there are issues within your electric scooter. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online.