I ordered a necklace for my aunt for Christmas. How will I know when my order is ready for pick up at my Kay Jewelers store? Learn more Yes, special order items are able to be returned. Kay Jewelers information: contacts, address, founders, CEO, services, and products. KAY Jewelers Credit Card - Home - C.comenity.net The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Contact Us - Kay Jewelers Compare Coupons patiently and you may be able to get a 10% OFF. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. I email Kays and surprise surprise their "vendor" never even issued my return. Is this your company? In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Date of experience: December 21, 2022. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. All other gemstones are referred to as semi-precious. Im friends with the manager and she lied to me as well. I am beyond frustrated with the service department at Kay Jewelers. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Please do NOT purchase a wedding ring or any JEWELRY from this company. Budapest. I paid approx. This complaint was posted by a verified customer. This profile has not been claimed by the company. You have added the max number of Favorites. Don't hesitate to place an order now. November.25.22 5:20pm. She was diligent on researching the best options for me. Top of the Page, What determines the price of a diamond? So don't forget to put the discount to use. Kay Jewelers Customer Satisfaction Survey Sweeps }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card A worker name Susan immediately was pressuring my boyfriend to buy right away. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. The Vice President, Bethany Spain will make up false information not to give a refund. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Kay Jewelers Review | Superior Quality and Stunning Beauty No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! - did not follow up. Go ahead. He decided he was gonna get it appraised and wanted to wear it because it was so special. The price I paid in 2003. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. .main-header .primary-navigation ul li.nav-link.active { Top of the Page, What do I need to bring with me to the store to pick up my order? ConsumerAffairs is not a government agency. Always trust Kay Jewelers. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Repair by an Expert. background: #515666; A link has directed you to this review. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. The size was incorrect! Store manager wouldn't exchange or refund. (Engraving is not available on kay.com.) Top of the Page. Top of the Page, What colored gemstones are considered precious? Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Do all rings come in the same size or are there different sizes available? $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Immediately receive the case number. I called her desperate to find a band for my wife that was getting discontinued. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. You are going to save $50 OFF with it. I WAS there at 6 months. I absolutely will never shop with Kay's again!!! VC01 (fr) Learn more I took my jewelry in for inspection and found that the ring was broke. Google+. 2. Affiliate disclosure: Hotdeals.com uses affiliate programs for It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Catherine Kay manager wasn't hesitant to offer me an exchange. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I have never bought any real gold that would break the way these pieces continue to break. It was 25% off. How can we enhance your Kay experience today? That's a $1360 difference. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. It's time to enjoy your shopping with such a big sale. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Order number: [protected] Great Staff and very pleasent and helpful. } Solitaire engagement rings are the perfect representation of your love and commitment. I contacted my bank for a dispute and Kay finally refunded me my money. In order to start the call, please close this box and then unblock your mic in your browser settings. This is the 2nd employee they have let go that was a wonderful representative. 327 I am being told that my ring is unrepairable, and that is NOT true. The ring was there the next day Friday after I was told it was gonna be about 5 days. The millimeter is our standard unit of measurement for jewelry dimensions. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. After 30 days, your order will be returned to kay.com and your method of payment will be credited. I paid for a jewelry/gold guarantee that is supposed to cover repairs. What is your policy regarding conflict diamonds? We bought a bracelet and an Opal ring for my daughter as well. I would have remembered that. I still had the Diamond, so that was to remount & fix the prong. Two REAL jewelers have stated that it in fact can be repaired. Granted, it was pre owned, but still. The opportunity to save $25 OFF is not common. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. ARPhotography . We tell them why were there, and they start looking up our account. Let me trade up without spending $450 first. } KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp Not very customer friendly, Desired outcome: Top of the Page, Why do you measure jewelry in millimeters? Every time I find an good customer service representative at Kay Jewelers they seem to let them go. If you select a size other than the standard ring size shown, service may be required to adjust it. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. That's a great deal. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . You can find contact details for Kay Jewelers above. What Is The Customer Service Number Of Kay Jewelers? Not an email. You just need to follow some tips to get $25 off select merchandise. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. All I get is a runaround. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. I then went to put it on and the chain snapped immediately. It can help you save $200 OFF on your orders. At Kay.com, they strive to provide the best customer service possible. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Ring sizing service will take up to three additional business days. What is the difference between white gold and platinum? Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. you can get $200 off some orders from KAY Jewelers. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Privacy Policy. I was so excited and thankful for her great customer service. Find over 27 million businesses in the United States on The Official Yellow Pages website. you can get $200 off some orders from KAY Jewelers. That man was at that store every time I came in. Sunday: 10 AM 9 PM ET. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Text (855) 221 - 6255. Why do you measure jewelry in millimeters? Top of the Page, Can I return a special ordered item? If your finger is a different size, we can adjust the ring. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. He gave me 1000% great customer service!!! Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Set a time to meet online or in-store, and we'll meet you, ready to help. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Totally understandable. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. One pair was fine. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Kay Jewelers Application Online: Jobs & Career Info The business is located in Newburgh, New York, United States. Compare Coupons patiently and you may be able to get a 10% OFF. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Exchanges can be made at any Kay Jewelers location. The eligible items for the discount range a lot. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? <3 my kay.com :), Great service and products. Kay Jewelers does not provide customer service by email, but does provide it by phone. It was a great relief to have it arrive so soon. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Kay Jewelers does not raise credit limits automatically as a matter of policy. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. My account is [protected] if you have any questions or need to search the account. What address can I use? This means that we may receive a commission Top of the Page, What is the difference between white gold and platinum? I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. MORE+, Save up to 10% OFF on KAY Jewelers items. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. When I brought it in, they said it would be $450 to repair. I am currently experiencing the same issue! Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Or exchanged within 30 days at any Kay Jewelers. Grab your savings right now. Desired outcome: *This includes the labor and materials necessary to set the replacement diamond or gemstone. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I asked to return them and Share your photos and videos with others to prove the truth of your words. (18 weeks ago as of 10/14) She said she will call back after she calls the store. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Recently my boyfriend lost his mother and inherited her belongings. The opportunity to save $25 OFF is not common. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. We value your privacy. Saturday: 9 AM 10 PM ET. So don't forget to put the discount to use. - how come they dont call to let me know? Enjoy reading our tips and recommendations. Top of the Page, When will my credit card be charged for my in-store pick up? I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Yes, they offer complimentary gift wrapping on all orders. The eligible items for the discount range a lot. Later I was told it was a custom order and not returnable for that reason. She was constantly in communication with me and always delivered what she promised. You are offered a chance to save up to 10% OFF. This is the 2nd employee they have let go that was a wonderful . I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. I was they would call me by end of the day to let me know, off they did not calll. 10 days later I have nothing. I will be sure to share this with everyone I know. I want the additional 5% off. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Original review: Feb. 26, 2023. 7 days later was told it WASN'T issued and will be in my account in 7 days. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. E-mail us at Kay credit customer service or call 1-800-877-3616. Returning your KAY purchase is easy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers Credit FAQs Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. we only owed $185.00 now it's almost 1200.00. We value your privacy. Purchased a Diamond ring 6 months ago & the center Diamond fell out. If you select a size other than the standard ring size shown, service may be required to adjust it. How to write a complaint about Kay Jewelers? I have two options: a. How will I know when my order is ready for pick up at my KAY Outlet store? I had read all the reviews after purchasing, and got really worried. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. I paid approx. The sale associated was so patient and polite and very helpful. How do I know I can trust these reviews about Kay Jewelers? Read full review of Kay Jewelers and 2 comments. Initial Kay Jewelers complaints should be directed to their team directly. They worked together to approve a replacement bracelet for about the same value. Do you offer any warranties on your merchandise? This company was holding a sale on their rings. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear.