So the message that is added in Firefox is like this- Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. You did such an amazing job. You can add columns to the view as you see fit. There is, but not with the scripts here. Ive confirmed that its not the business rule. If you walk through that reference, youll notice that sc_cat_item_option is empty. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. How can i perform it . For multi-row variable set, the title of the variable set is returned. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I modified the push line to check for mandatory attribute but the reference doesnt hold up. Check out the comment from Josh B. above. Ive posted an update to this article. Is there a way to change the label dynamically on the basis of some other value. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. }. This solution may still be preferable if youre looking to do something across the board in the instance. The table structure and element IDs are different in the service catalog. Thanks a lot. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. #ServiceNow. . New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Thanks for your reply. When the user submits the incident I would like to grab the modified label and insert it in the incident description. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. . The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. We had to take Calgary Patch 3 to resolve this issue. pretty much like incident . Note: To create a database view, you need to be very precise, otherwise it will not run. The client would like the user to be able to select an Incident Category as well as an Incident . Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I wanted to post an easy way to do it . Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Record . 2. I search the glide system class documentation but could not spot it?? However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You can also view the icons within. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. This editor displays the values of questions specified in the record producer. by modifying the script field entry on the record producer. Labels are the pretty version of the data that drives behind it. Thank you for sharing. It is not working in Service Portal. Specifically approval requests. Letting users select categories may be specific to the scope of the clients work. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Thank you for taking the time to read this, I hope this can be useful in the future. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. for (var i in current.variables) { Should work the same way on sc_task as long as you have the same scripts in place for that table. eval is no more evil than any other method. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Using Static Choice Input Variables. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. I can see advantages to both approaches. Great example. You should be able to change the table label of a form (the first form section label) with a script like this. Here is how you could set up the business rule. You did such an amazing job. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Is it a known issue or I have to do something else. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). I dont have specific code for that though because it will depend on how your UI macros are constructed. var myVar = g_form. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Unchecked check box variables actually have a value of false. Because they have a value, even unchecked check boxes will appear when using this solution. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Love this functionality. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. This value can then be used for reporting or other purposes in your system! The issue was a dom reference in the make variables read only client script. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Variables belong to global application so script is accessing on global then it worked. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. scriptCode += "g_form.setDisplay(\"variables." Attachment Variable on Record Producer not working. Then you can invoke the function from any form with a single line. For a variable, the label of the variable is returned. My users certainly enjoy it. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. For several script types the RITM Glide Record is available as JS variable 'current'. Typically, record producers are used to allow users to create incident or change request records. This was just what I was looking for, thanks for sharing. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Any way to loop through all of my elements that begin with u_, and color them? Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Tina, Use catalog item add multiple items to cart and . I dont have a script to do that at the moment. Connect and share knowledge within a single location that is structured and easy to search. It appears that sc_item_option_mtom only works for sc_req_item. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. This allows the entire variable set to disappear on the form. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Why do small African island nations perform better than African continental nations, considering democracy and human development? Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Read on for a fairly simple solution to this problem! Youre right, its not needed at all. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Do you know if it is possible to retrieve the modified label? ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Nice work! Theres no good way that I know of to do this. I havent seen or heard of this issue. How would you go about changing a catalog variable label on a catalog task? Im just spreading the love. I like this better than what I have, Ill update the article above. How do I get the current date in JavaScript? Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. You may have some cases where an un-changed default value might actually be useful information.