All rights reserved. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Find out how we combat fake reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Fantastic facilities. The gym had closed down suddenly in November 2021 and hasn't provided a refund. How many stars would you give TruGym? The floor is never cleaned properly and the water dispenser has mild on it. DEFINITELY AVOID TruGym and Harlands. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It was ideal as there is a Friday class at 5:30. townhomes for rent in pg county. | Read 261-266 Reviews out of 266 I went a few times a week and they were welcoming and a great bunch of people. Huddersfield gym- horrible service, old gym equipment. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Suggested companies are based on peoples browsing tendencies. The money left my account and from that date I have never heard anything from them. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Staff are mostly friendly and it's well worth a visit. I have been trying to contact them for a refund for months and have been completely ignored. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. They definitely make it difficult to contact them through their website. Still waiting on a response to my request for a refund. One good search would have warned me but I was dazzled by the google and facebook reviews. trugym customer service. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. DO NOT SIGN UP THERE TERRIBLE! Awful!!! as a regular memeber of this gym i feel it as it is my responsibility. why would you not notify any body ? kept it quiet from staff aswell ! Maybe they could squeeze in another floor mat area near the gym balls. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. So far, an excellent option for a gym considering the membership prices are cheap. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Needs airing conditioning throughout the gym. The Stockton site seems to be run on a shoestring. Your experience matters. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. | Read 81-100 Reviews out of 264 Went there this afternoon and there was signing stating the gym was forced to close. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! why is jason ritter in a wheelchair Awful!! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. | Read 41-60 Reviews out of 241 Friendly staff. Absolutely the poorest new customer relationships ever!! !Poor service. Your experience matters. Here are 8 tips for writing great reviews. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Also more weight clamps are needed as there aren't enough for the machines and free weights. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. | Read 241-259 Reviews out of 259. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Join the 244 people who've already contributed. the gym is very clean, the staff are very friendly and always up for a laugh! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) I'd be in two minds about renewing my membership next year. Try to greet customers with a smile and always be courteous and respectful. Your experience matters. Your cars are not safe! Don't trust the staff at face value. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Contact your local truGym via our online contact form. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Absolutely shocking customer service. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. We use dedicated people and clever technology to safeguard our platform. Join the 268 people who've already contributed. How many stars would you give TruGym? Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Join the 271 people who've already contributed. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I've had an amazing time going to this gym. 2023 Trustpilot A/S. This company doesnt care about its members, its purely about money for these people. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. This hasn't happened and all attempts to contact them regarding this is being ignored. Would definitely recommend to a friend especially with the ladies only facility. As far as I'm aware non of the members have received refunds on their memberships either. Once my payment went through I got an email saying that they are closed. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Even a reminder email could have helped, Never join this gym, Its not good. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. We use dedicated people and clever technology to safeguard our platform. Friendly environment for ladies only. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The staff, although minimal, are friendly and helpful. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. They put on load music then procede to shout over it. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Companies can ask for reviews via automatic invitations. False advertising! HiPlease accept our sincere apologies for the negative experience you've had with truGym. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members They definitely must have known about the closure. so you can relax after your workout. Seems like nothing is ever cleaned. Great gym, always really clean. Stockton On Tees - AVOID!! Verification can help ensure real people write reviews about real companies. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Nobody will reply to emails or tweets. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Bit apprehensive being a female in my 50s. TruGym is filled with good equipment and friendly staff. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . The management are useless and very unfriendly. If you like swimming, prepare to be hugely disappointed! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. This resulted in TruGym blocking me me on twitter. The toilets are extremely dirty as well as the showers. I signed up back in August, waiting absolutely ages for it to open. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Here are 8 tips for writing great reviews. The staff are always so friendly, helpful and encouraging when you need it the most. How many stars would you give TruGym? Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. In the meantime, they have been taking money out of my account. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Bring back Les Mills Body Combat please! Your experience matters. I paid for a year membership and at that point had several months left. Here are 8 tips for writing great reviews. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. It goes against our guidelines to offer incentives for reviews. We use dedicated people and clever technology to safeguard our platform. This suggests to me that they know they are not up to date. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! It does seem that there are other members who have also not been refunded. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract.