Order number [protected]. The second time was one of my worst experiences trying to buy event tickets. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. He checked several times and assured me that the seats were handicap. I just want the tickets I spent my hard earned money on. I purchased tickets through you company for the September 11, 2022 Rodeo. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. The insurance was $65.82. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Find out how we combat fake reviews. I feel that you overcharged me. 3 for $533.58. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Sometimes the choice seems insufficient to customers. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Thank you, you have successfully subscribed to our newsletter! The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I had to buy either 1 or 3. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Thank you Amanda. On 02/16/2023, I bought two concert tickets. I was told that I should have known that by this note that was listed: xfer Piggyback. and their online chat system is useless. The staff are even more amazing. Was not able to get in with those tickets I paid for. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. 10.1K Ratings. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. I bought my tickets 5 months before the show. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Original review: Feb. 9, 2023. Desired outcome: Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes I am very disappointed in not being able to attend the show. I never received the email and therefore never accepted the tickets. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. You get an email when the tickets are sold, and then you either upload them or ship them. We would love to review your order again to see if there's anything we can do to make this right for you. Very helpful indeed! The agent will be able to grant you a refund if your scheduled event has been canceled. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. But, what I'm reviewing . Terrible customer service. Leave the paper at home! Reliable & Rewarding Tickets. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I called Vividseats and was told there was nothing they could do. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Your transaction is secure, and you also get a full refund for canceled events. We understand it's frustrating when events are postponed. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Save. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Just go through Ticketmaster or the event website directly. I bought 3 with the insurance. This review was chosen algorithmically as the most valued customer feedback. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. This will help us to determine next steps. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I do expect a responce and an apology for this overcharge. Desired outcome: My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Cancellation Policy : Vivid Seats Customer Support They refused to issue a refund as they said the tickets were sent via email. I specifically chose a section my whole group is in. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. says they have a no refund policy unless the event is cancelled. We were refused. From over pricing. Lots of filter options to narrow down events. We apologize that you didn't receive the tickets you requested, Charlotte. They go above and beyond to make my transactions fun and fast! I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats has not responded to my email. They refuse to give refunds for anything. Ultimately, hung up on me. Vivid nor Ticketmaster seem to care about my issue. Looking for the best way to buy and sell mobile tickets? Vivid Seats | Event Tickets - Apps on Google Play Vivid Seats - Fraudulent agreement / promises made for a full refund Contact Customer Service | Vivid Seats There was not enough time to even get to the venue. IE, Hundreds of people are standing in front of you. I don't expect they are willing to give an apology. I called 2 seconds after I saw the $960 total. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If I purchase both sets, will the seats be together? I never used them before but I know many people who have. The total price was $1405.95. Scammed!!! Over 100 million tickets sold. GAME WAS NEXT WEEK. So I quickly attempted to purchase another ticket. Heads up. I bought tickets 2 months in advance. This complaint was posted by a verified customer. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! What are "Email Delivery" and "Instant Download" tickets? Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I would like to warm people to avoid buying tickets through Vivid Seats. Kept telling me same blurb about it was my fault, not his, no refund, etc. All I got was a run around, excuses, and finally no response what so ever. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid Seats is as legit as ticketing sites come. Share your photos and videos with others to prove the truth of your words. Please do not purchase tickets through Vivid Seats - Tripadvisor This will surely increase the credibility of your complaint. We lose as a result of your opportunistic business model. I was unsure on how this all worked. That means the seats were $351, not $264. Will be buying more tickets from them in the future. The issue was they didnt have the tickets, but had 2 close by. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I usually stick to stubhub. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. You can count on usas our fans already know. They take your money, and you have no valid tickets. Ticket master from now on! Do not trust Vivid Seats!!!! For more information about reviews on ConsumerAffairs.com please visit our Vivid Seats gets you the best seats in the house | CNN Underscored Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Anyone can write a Trustpilot review. Vivid Seats provides a "100% buyer guarantee." So what happened here? Tickets were electronic via phone. 2,266 Reviews of Vividseats.com - Sitejabber On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Suggest you use another ticket broker. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Vivid Seats denies these . The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. They take your money, and you have no valid tickets. Call and ask what the service charge is before buying. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats Reviews - vividseats.com - Review Centre Vivid Seats Review for February 2023 | Best Ticket Brokers I just want the Tickets I spent over 2 thousand of my hard earned money on. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I will not be using this company again and will never refer a soul. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. ColPhorbin 1 yr. ago So, if you sell tickets for $100, you will receive $90. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats' email and phones were not responding to many numerous requests. I received an email a few days before the game to "Confirm my email". Thank you for sharing your feedback, Gregory. Yes. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Vivid Seats Culture | Comparably And in checking with the Keillor show I found that the show was not sold out! Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. 5 Weeks later changed their policy!!! They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . If you make a last second purchase, you are putting yourself at risk. Mark, your concerns are absolutely matter to us and we certainly value your feedback. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Desired outcome: I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. They deserve to go bankrupt as they cost me $800. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. VividSeats has B rating with the BBB.org as of September 2022. Going to more events with Vivid Seats gets you to more events. The seller is not responsible for paying shipping fees. Disgusted. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Paid $160 for a single ticket for a show that was rescheduled (twice). I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Vivid Seats provided fraudulent tickets to me. We encourage you to monitor your bank and email for further updates on your order. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. 07-12-22 at 5:57 A.M. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] It also assists sellers who have tickets and want to sell them safely. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I've had the same issue though my costs aren't that high. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Dont use this site they are horrible. 3 for $533.58. Called customer service and she said we have to fill out a form and wait. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. This is an unfair and unnatural economics meant to hurt you. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I never will again. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Do not use Vividseats!! B. Berlinda G. Today , California. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In this guide, I will be reviewing Vivid Seats in detail. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We added millions of opinions to our database and summarized over a million opinions. Agreed! We launched @recap.email and legal webhooks. He reassured me of any concerns I had and was very patient with me. Not game day yet so have not opened app for seats. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Credit care company is stating they rejected my dispute because all sales are final. On December 13, 2022, I received the tickets from Vivid. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The seller sets the ticket price. Disputed several times and no resolution till this day. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Vivid Seats has 450 employees. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Is this your company? Top 2,652 Vivid Seats Reviews - ConsumerAffairs On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. FAQ. From over pricing. At this venue, Section B is behind the Pit. Claim it and get a lot of features. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I beleive he explained everything I needed to know, in detail. Eugene was very helpful with my questions. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I called before the event and after. Yes, you get great prices on concert tickets because it is a con. Then allows the seller to change the date to the day of the event. All they say is their sry, well so am I! Apply this Vivid Seats coupon code for $15 off first . We paid $1,279.45 for these tickets. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. He said I should post the tickets for sale. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. We are absolutely sorry to hear what you experience. I would like to warm people to avoid buying tickets through Vivid Seats. Never received tickets or a refund let alone even an apology. Companies can ask for reviews via automatic invitations. Vivid Seats ranks 25thamong Ticketssites. I had to purchase four more tickets that were handicapped seats from the venue. I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We also ensure all reviews are published without moderation. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I have put in calls, live chats and emailed customer support. I did not get what I paid for. Your trust is important to us. Should I buy tickets on Vivid Seats? How it works, fees, rewards Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank you. Enjoy reading our tips and recommendations. Please refund me the differance between what you charged me and what the tickets actually cost. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. The tickets are yours now to you have to figure out what to do. We would like the opportunity to turn this around for you. Sellers can choose the price for their tickets and modify them at any time. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Unsubscribe at any time. It went to automated system and never got a person to talk to. Complaint about Vivid Seats? File now, we help resolve it! Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. We were given multiple different messages from Vivid seats regarding the tickets. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google I have knee issues so very kind to help so we don't walk far. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. And, I will never refer you to any of my friends and family. This is clearly a loophole being used often by venues to protect these ticket scammers. Thanks Vivid Seats. is vivid seats legit - Tecdud.com Vivid Seats | Buy Tickets on the App Store I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? There were no humans to talk to to get my tickets before the event started. Barbara, who is my agent, was absolutely the best that you could have. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Nowhere on their site did it say that these two tickets wouldn't be next to each other. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Explain your situation and why you wish to receive a refund. It goes against our guidelines to offer incentives for reviews. Who Sets the Price on Vivid Seats? Ren was very helpful answered my questions and helped me get the tickets I was looking for. If there is more I will do that as well lost time and money. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We absolutely value your feedback and apologize for the stress this may have caused you. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! VIVID SEATS LLC. Nothing arrived. How has everyone's experience been with Vivid Seats? : r/phish - reddit The tickets were in TTC3 seats 30 and 31 in corner. Working at Vivid Seats: 108 Reviews | Indeed.com I used their site this morning to purchase two tickets to a show. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. All for the seller, not for the customer. Abel helped me and made the process easy. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. It is never our intention to make our fans feel this way. I do not expect Keillor to come back to Denver at his age. Will my seats be side by side? We have a 100% Buyer Guarantee. The site is a fraud and they are aware. They simply dont care. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. We encourage you to reach our to our online support team by sending us DM on social media. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket.