vivid seats refund

Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. . Why cant I get one? Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. Do Vivid Seats Offer Refunds for Postponed Events? TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. One of them is about the companys ownership. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. You can also email us or check out our FAQs.Well be with you ASAP. Livid With VividHow To Demand a Vivid Seats Refund. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Grounds Admission Pass/Grounds Pass. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. 2021 Vivid Seats Ltd. All rights reserved. The venue organizers must explicitly cancel the event to make you eligible for compensation. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Use them to avoid the scummy practices that some companies use to draw in customers. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Unfortunately, no. Accessible/ADA Seating . Aegean Airlines refunds one ticket but not the other. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Did we mention it's free? As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Its been eight months. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . All sales are final. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Class Period: September 29, 2016 to April 1, 2021. Did you find it helpful? IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. If your event has been postponed, tickets will be valid for the new date. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Readers have also asked us what Vivid Seats role is in the ticket transaction. These tickets are marked on the listing as "Zone Seating." VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Box Office . This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. But the company was just following its rules. To use DoNotPay, open it in your web browser. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. They only refund the ticket cost though, but for the fees they give you store credit. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. RYADD was also forced to settle with Virginia authorities over the same practices. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. No wonder its tickets are so expensive! Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. All Rights Reserved. . Special Delivery at least one (1) hour before the scheduled event. Please keep your tickets in a safe place. Why is it taking so long to get a cruise refund? When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Its going to give more credence to your chargeback claim. Vivid Seats will email customers whose events are canceled or postponed. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Youll also connect with other readers who want to make the world a better place. No, Vivid Seats will not grant you a refund for postponed events. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Now it wont refund my $3,606. Become a subscriber to support our journalists. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. These were the terms when Himberger bought his tickets. please contact our team at Elliott Advocacy through this form. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Upon seller confirmation, your method of payment will be charged. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. And who you can expect to see performing and presenting. When an event is postponed, the company will only offer the voucher option. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control.